Understanding phenomena as "systems" requires some changes in overall analytical approaches, and a new vocabulary. General systems theory concepts such as feedback, stability, tipping point, resilience, recursion, hierarchy, and complexity will be discussed, with regard to complex systems drawn from nature, business, technology, and education. The course will address the use of feedback, information and communication, structure, and cybernetics in the management of complex systems. The role and importance of "agents" in current systems thinking will be emphasized. Students will prepare a study of a complex system and its management incorporating these general concepts.